Refund policy

At LONEPRAYERS®, we strive to deliver quality products with careful attention to detail. If your purchase does not meet your expectations, we are happy to assist you.

Return Period

You may request a return within 30 days of receiving your order.

In addition, for orders placed within the European Union, you are entitled to the statutory 14-day withdrawal period in accordance with applicable consumer protection laws.

Return Conditions

To be eligible for a return:

  • The item must be unworn, unwashed, and unused.
  • The item must be in its original condition.
  • All original tags must still be attached.
  • You must provide proof of purchase or your order number.

As our products are made to order, we strongly recommend checking the size chart carefully before placing an order.

How to Request a Return

Please send an email to info@loneprayers.nl including:

  • Your name
  • Your order number
  • The reason for the return (optional)

Once your request has been approved, you will receive further instructions regarding the return process.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@loneprayers.nl and, if possible, include photographs of the issue.

We will always work to find a suitable solution.

Exchanges

If you would like a different size or a different item, you may return the original item following the return procedure and then place a new order separately.

Refunds

Once we have received and inspected your returned item, you will receive confirmation of whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at info@loneprayers.nl.

LONEPRAYERS®

Faith. Silence. Purpose. ✞